Refund Policy

Refund Policy – Sugarbuy.org

1. Eligibility for Refunds

Refunds can only be requested if the order has not been claimed. Once an item is claimed, it is considered delivered and is non-refundable and non-exchangeable.

2. Time Frame for Refund Requests

Refund requests must be submitted within 48 hours of purchase. If an order remains unclaimed for 48 hours, customers may contact sugarbuyofficial@gmail.com for further assistance.

3. Non-Refundable Items

• Claimed Items: Once an item has been delivered, it is no longer eligible for a refund or exchange.
• Fraudulent Claims: Refunds will not be issued for accounts suspected of fraudulent activity, chargeback abuse, or policy exploitation.

4. Processing Time

Once a refund request is approved, it will be processed within 3-7 business days. Please note that additional time may be required for the refund to reflect on your payment method, depending on your financial institution.

5. Policy Abuse and Fraud Prevention

To protect our business and ensure fair usage of this policy, we reserve the right to deny any refund request if:

• There is a pattern of excessive refund requests.
• Suspicious purchasing behavior is detected.
• A chargeback is filed without prior communication with our support team.

Accounts found to be violating this policy may be subject to permanent suspension and a ban from future purchases.

6. Dispute Resolution

Customers must first contact sugarbuyofficial@gmail.com regarding any refund concerns before initiating a chargeback or dispute with their payment provider. We will make every effort to resolve issues fairly but will take necessary action against fraudulent or unfair claims.

7. Legal Disclaimer

Sugarbuy.org operates as an independent digital item marketplace and is not affiliated, associated, or endorsed by Roblox Corporation. By purchasing from Sugarbuy.org, you acknowledge and agree to this refund policy and understand that digital items are non-tangible and cannot be revoked once delivered.

For any further questions, please contact sugarbuyofficial@gmail.com.